Best Buy has some bad
policies…. Normally, I would not
> share this
> with others, however, since this could happen to you or
> your friends , I
> decided to share it. If you
purchase something from,
> Wal-Mart, Sam ’s
> Club, JC Penny , Sears etc. and you return the item with
> the receipt
> they will give you your money back if you paid cash, or
> credit your
> account if paid by plastic. Well, I purchased a GPS for my
> car, a Tom
> Tom XL.S from ‘Best Buy’. They have a policy that
> it must be returned
> within 14 days for a refund! So after 4 days I returned it
> in the
> original box with all the items in the box, with paper work
> and cords
> all wrapped in the plastic. Just as I received it,
> including the
> receipt.
>
>
> I explained to the lady at the return desk I
did not  like
> the way it
> could not find store names. The lady at the refund desk
> said, there is a
> 15% restock fee, for items returned. I said no one told me
> that. I said
> how much would that
be. She said it goes by the price of
> the item. It
> will be $45.00 Dollars for you. I said, all your going to
> do is walk
> over and place it back on the shelf then charge me $45.00
> of my money
> for restocking? She said that’s the store policy. I
> said if more people
> were aware of it they would not buy anything here! If I
> bought a
> $2000.00 computer or TV and returned it I would be charged
> $300.00
> dollars restock fee? She said yes, 15%. I said OK, just
> give me my money
> minus the restock fee. She said, since the item is over
> $200.00 dollars,
> she can’t give me my money back!!! Corporate has to
and
> they will mail
> you a check in 7 to ten days.!! I said ‘WHAT?!’
> It’s my money!! I paid
> in cash! I want to buy a different brand..Now I have to
> wait 7 to 10
> days. She said well, our policy is on the
back of your
> receipt. I said,
> do you read the front or back of your receipt? She said
> well, the front!
> I said so do I, I want to talk to the Manager!. So the
> manager comes
> over, I explained everything to him, and he said, well, sir
> they should
> have told you about the policy when you got the item. I
> said, No one,
> has ever told me about the check refund or restock fee,
> whenever I
> bought items from computers to TVs from Best Buy. The only
> thing they
> ever discussed was the worthless extended warranty program.
> He said,
> Well, I can give you corporate phone number. I called
>
corporate. The guy
> said, well, I’m not supposed to do this but I can give
> you a 45.00
> dollar gift card and you can use it at Best Buy. I told him
> if I bought
> something and returned it, you would charge me a
restock
> fee on the item
> and then send me a check for the remaining 3 dollars. You
> can keep your
> gift card, I’m never shopping in Best Buy ever again,
> and if I would
> have been smart, I would have charged the whole thing on my
> credit card!
> Then I would of cancelled the transaction. I would have
> gotten all my
> money back including your stupid fees! He didn’t say a
> word! I informed
> him that I was going to e-mail my friends and give them a
> heads up on
> this stores policy, as they don’t tell you about all
> the little caveats.
> So please pass this on. It may save your friends from
>
having a bad
> experience of shopping at Best Buy
>
>
> It’s true! read it for yourself!!Best Buys return
> policy
>
> Restocking feeA restocking fee of 15% will be charged on
> opened
> notebook
computers, projectors, camcorders, digital
> cameras, radar
> detectors, GPS/navigation and in-car video systems unless
> defective or
> p
> rohibited by law. A restocking fee of 25% will be charged
> on Special
> Order Products, including appliances unless defective or
> prohibited by
> law.